Effective from: October 2023
Updated: June 2025 & December 2025
Version: 3.1
This Privacy Policy describes how Green Pista Labs LLP (“Company”, “we”, “us”, “our”) collects, stores, shares and protects your personal data when you use the GreenPista mobile application, website or related services (“Platform”).
This Policy aligns with:
Digital Personal Data Protection Act, 2023 (DPDP Act)
Information Technology Act, 2000
IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021
Applicable industry privacy and security practices
By accessing or using the Platform or creating an account or interacting with us in any capacity, you agree to the practices described in this Policy.
1.1 This Policy applies to personal data collected through the Platform, mobile apps, emails and digital interactions.
1.2 It does not apply to external third-party websites, payment gateways, logistics partners or services accessed through the Platform.
1.3 It applies to all buyers, sellers, discoverers, partners and visitors using the Platform.
2.1 Data You Provide
Name, email, mobile number, gender
Date of birth, anniversary or special dates
Address, pincode, location details
Identity verification documents voluntarily provided
Payment details, billing information, UPI or bank details
Scanned note images, photos, videos and uploaded content
Reviews, posts, comments, messages
Survey responses, feedback, conversation logs
2.2 Data Collected Automatically
Device information, IP address, browser type
App usage logs, time spent and interaction data
Search history and scan activity
Crash logs and diagnostics
Location data, if permitted
Cookies, mobile identifiers and tracking technologies
2.3 Data From Third Parties
Social login information
Payment partners
Analytics partners
Credit information companies if you opt for credit-based services
We use your data for legitimate and consent-based purposes including:
3.1 Providing and managing Platform services
3.2 Order placement, processing, delivery and communication
3.3 Seller verification, KYC and fraud prevention
3.4 Improving user experience and platform performance
3.5 Personalizing recommendations and content
3.6 Payments, refunds, settlements and accounting
3.7 Compliance with Indian laws and regulatory requirements
3.8 Handling queries, support requests and disputes
3.9 Analytics, research and product development
3.10 Sending important updates, alerts or notifications
3.11 Automated fraud checks and risk scoring that do not harm the user
3.12 Any purpose explicitly consented by you
We do not sell your personal data. We share only when necessary.
4.1 Service Providers
Payment processing
Cloud hosting
Logistics and delivery
KYC and identity verification
Fraud detection
Customer support
Marketing and analytics
All partners follow strict confidentiality and data protection obligations.
4.2 Credit Information Companies
Only if you voluntarily opt for payment options requiring credit checks.
4.3 Legal and Regulatory Authorities
Comply with law
Respond to lawful requests
Prevent fraud, security threats or illegal activity
Protect rights, safety or property
4.4 Business Transfers
During mergers, acquisitions or restructuring.
4.5 With Your Consent
When you explicitly approve sharing.
We use cookies and similar tools to improve functionality, remember preferences, measure usage and deliver relevant ads.
You may adjust cookie settings using your browser or device controls.
We implement reasonable security measures including:
Encryption
Access controls
Secure servers
Periodic audits
Data minimization
No system is fully risk-free, but we take all reasonable steps to protect your data.
If a data breach occurs, we will:
Act immediately to contain and fix the issue
Notify affected users if legally required
Inform the Data Protection Board where applicable
Strengthen safeguards to prevent recurrence
We retain your data only as long as needed for:
Service delivery
Transaction completion
Legal, tax and regulatory compliance
Dispute resolution and record keeping
Data may be retained longer where Indian law requires.
Access your personal data
Correct incorrect or incomplete data
Request deletion subject to legal exceptions
Withdraw consent at any time
Seek information on data processing
Nominate another individual for rights management
File a grievance for resolution
You may exercise these rights by contacting the Grievance Officer.
The Platform is not intended for individuals below 18 years.
If such data is found without guardian consent, it will be deleted.
Your data may be stored or processed in countries outside India with proper safeguards in place.
Grievance Officer: Shashi K
Green Pista Labs LLP
Parexl Square, 5th Floor, C-171/2, Sector 15, Noida, Uttar Pradesh – 201301
Email: [email protected]
Acknowledgement within 48 hours
Resolution within 15 business days or as required by law
This Privacy Policy may be modified periodically.
Updated versions will be published with the latest effective date and version number.
Continued use of the Platform indicates acceptance of updated terms.
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